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50 visit www.shopgrovecity.com Most people see insurance as a must have for which you pay good money but hope you will never use. Gary Turner has been insuring everything from homes vehicles businesses livesand even a castlefor over 40 years. He says to his clients he wants to be your best friend on your worst day. Helping people understand the importance of protecting their financial interests isnt always easy he said. But nothing sends that message as clearly as having a major loss. In 1974 Turners father and the agency founder died unexpectedly. Turner stepped in to help his mother run the agency obtained his insurance licenses and in 1982 he and his wife Wendy purchased the agency from the family. In 2006 Turner built a new office which is designed to take the agency into the future with ease. Also prepared to guide the business toward becoming the kind of high tech high touch insurance agency clients appreciate is his daughter Abbie Turner Michael. Turner Michael 34 has been working in the family business since middle school when she answered the phones. I have been working here in some capacity for 20 years she said. But upon entering Grove City College as a psychology major her career goals didnt include joining her parents in the family business. Before long though she decided psychology wasnt for her and became a business major. I think with more of a business mind than a psychology mind she said. After graduation she came into Turner Insurance full time and it wasnt long before she discovered what her father had known for yearsthere is far more to client relationships than writing policies. There is a lot of counseling and my psychology studies come in handy she said. One of the more challenging aspects of their work said Turner is educating people on the importance of choosing coverage that meets their needs. We represent ten quality insurance companies but we are competing every day with fast and cheap insurance coverage advertised on television. Our industry has done a disservice by promoting this type of advertising said Turner Michael. We take a lot of time with our clients recommending the best coverage for the money not just fast and cheap. Through the years Turner has many times been someones best friend on their worst day. I have delivered life insurance checks to our clients after the untimely death of their spouses he said. Checks have also been issued to pay for losses to clients homes and vehicles. I have also had to give the news that someone didnt purchase the right insurance coverage for their loss. Above all he said we want to be able to tell people they will be taken care of when they have a loss. Technological advancements are making the processing of clients claims faster and more seamless than ever. Turner Michael has overseen the transition to electronic client files at Turner Insurance which means a client can report a loss anytime and the agent can access the information from their Peace of Mind Matters We take alot of time with our clients -Turner Michael Contributed