Welcome to our first Member Monday! Today we are featuring our Member, SERVPRO of Mercer County! We hope you enjoy learning more about their business. For any questions, or to apply to be featured on Member Monday, please send an email to info@shopgrovecity.com .
SERVPRO of Mercer County is a local cleaning & restoration business dedicated to serving the community when disaster strikes residential or commercial property. We have dedicated, trained employees available 24/7 to respond to your call, which means we can quickly take action to help you. Whether it is damage from a water loss or storm, fire, smoke or soot damage, mold remediation, or a simple cleaning job, professionals from the SERVPRO of Mercer County team are here to help. We perform ancillary services such as carpet cleaning, air duct & HVAC cleaning, asbestos abatement and sanitization and disinfecting services. We are a locally owned and operated franchise employing area residents. We have the support of 1,800 SERVPRO franchises across the country should we need it. We are a certified Large Loss Storm response team, meaning no job is too big or too small. We are currently located in the Greenville/Hermitage area and we are here to serve Mercer County and the surrounding areas.
What’s the story behind your business?
Owners Andrew & Katie Dobson are lifelong residents of the Mahoning Valley. They have one daughter, Quinn, born last year. Andrew graduated from Warren G. Harding High School and has a Bachelor of Science degree from Kent State University. Andrew also holds more than 15 certifications with the Institute of Inspection Cleaning & Restoration Certification (IICRC) and has achieved advanced designations in the cleaning industry’s highest technical designation, IICRC Master. Andrew currently holds the following advanced designations: Master Water Restorer (MWR), Master Fire & Smoke Restorer (MSR) and Master Textile Cleaner (MTC).
Katie graduated from Champion High School and has a Bachelor of Arts degree with a focus on Communication Studies, Journalism and Visual Design from Kent State University. She has served the business in different capacities with an emphasis on forming the company marketing strategy during the formative years. She and Andy have been married for 5 years and have made a considerable commitment to serving the Shenango Valley long into the future. Andy’s father, Jim Dobson has worked in the cleaning and restoration business for nearly 40 years and has been the driving force behind their inspiration.
What is a favorite product or service you provide?
The SERVPRO brand in general stands for ‘all things cleaning.’ The brand is known primarily for its restoration services such as providing water damage relief, fire damage cleanup and mold remediation. Along with their ancillary services (mentioned above), a niche has been carved out as a certified Disaster Response Team. This designation has resulted in working to provide help when dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. As one of those designated franchises, we are available 24 hours a day and 365 days a year, we are prepared for the unpredictable.
When is your busiest time or season?
In the cleaning & restoration industry, there is no real down time. Disaster can strike at any moment even when weather is not a factor. Broken pipes, ice dams, puff backs, fire, mold and general cleaning are always in play. That is why our technicians are on call 24/7/365 for emergency services. We do pay close attention to the changing weather forecasts and stay ready to mitigate the effects of strong summer storms and the perils of wintry weather. Recently, we have been very busy during the COVID-19 pandemic providing commercial sanitization and disinfection services.
What is something people would be surprised to know about your business?
One thing that most people may be unaware of, or surprised to hear, is that SERVPRO works with your insurance to help manage the insurance process and paperwork. So closely, that the insured client usually experiences a stress-free claims process. Over the past few decades there have been rapid advancements in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Mercer County to restore a property back to pre-loss condition quickly, reliably, and more effectively to the standards set by the insurance industry.
Can you tell us about a memorable or favorite customer experience?
At SERVPRO of Mercer County, we strive to do the very best job possible for each customer. We seek customer reviews after each job to help us to know what we did well and where we can improve. Some of our most memorable jobs involve those where the customer was feeling helpless and hopeless. Restoring property damage to pre-loss condition is a rewarding job and one that we take very seriously and enjoy. A favorable review and knowing the customer has truly been made whole again never gets old.
How is your business responding to COVID-19?
SERVPRO has been deemed an essential business during the COVID-19 pandemic and has been at the forefront the entire time. Sanitization and disinfection have always been on our menu of services. The COVID-19 pandemic has heightened the awareness and the frequency of this service line. Our dedicated employees have helped hundreds of commercial property owners respond to active cases of the virus and have performed preemptive measures as well. Our employees are protected with full PPE in order to actively perform necessary services at schools, medical facilities, food service and factories during the past month. We have worked closely with senior living facilities and property managers to take the precautionary steps to provide the safest environment possible.
How can the community support you now and going forward?
Continue to think of SERVPRO of Mercer County first when any type of disaster strikes your home or business. We can be reached anytime day or night and we will provide a quick and professional response to your needs. Visit us at servpromercercounty.com or call us at (724) 704-8939. We promise to make it “Like it never even happened.”